Frequently Asked Questions

1. How many images can I store?

You can upload an unlimited amount of images for editing, printing, and sharing.

2. Which countries do you ship to?

We ship to the countries listed below. If your country is not shown below, we suggest you contact Customer Service to see if any special arrangements can be made in regards to delivery.

Shipment normally takes 6-12 working days for arrival. However, delivery times are not guaranteed and may include extra transit time because of unforeseen delays. Late deliveries are always a possibility, however, we will try our best to minimize any delays and ensure all deliveries arrive on time.

3. Is it secure to use my credit card number on the Internet or through PayPal?

We understand many people worry about purchasing things on the Internet because of handing over sensitive details such as credit cards numbers and passwords. We treat security in terms of your personal information, with the strictest of confidence and no credit card information and PayPal passwords are never stored on our server, but rather with the card merchant and PayPal respectively. All card numbers and PayPal details are sent directly to the payment processing service. All numbers are sent through a SSL (Secure Socket Layer) secured server. SSL is the premier cipher code technology of today and is used for online transactions throughout the world.

4. Can I change my order after it has been placed?

First of all, always make sure you check the details in your orders thoroughly to make sure that what you are ordering is correct.
If you wish to change something after you have added your items to your shopping cart, you can do so simply by editing the contents of the shopping cart by clicking on the cart at the top of each page. Simply click to edit the item in your cart, and you will be able to make any changes you want.
Once you have completed your order, our automated manufacturing process immediately schedules your order for production. Due to the fact we strive to deliver high-quality ordering to all our customers as quickly as possible, we are unable to accept changes to an order after it has been placed.

If you decide you want to change something after you've added your orders to your shopping cart, but before you check out, there is no problem. Simply click to edit the item in your cart, and you'll be able to make any changes you want.

Once you've completed your order, our automated manufacturing process immediately schedules your order for production. Because we strive to deliver high-quality ordering to all our customers as quickly as possible, we are unable to accept changes to an order after an order has been placed.

5. Is there a setup fee?

No setup fee is required to order from ArtsCow! Simply create an account and you are ready to order!

No setup fee is required for any of our personalized products. There are no hidden charges. You pay for all the personalized products you want, plus the applicable shipping charge. That's all.

6. What does file size or image resolution mean?

Each digital image has a certain resolution, impacted by the number of pixels (i.e. the number of dots) within that image. More pixels means a higher resolution, which in turn means more detail and clarity on either your computer monitor or on the prints that you order. Furthermore, the higher the resolution of the image uploaded, the larger you will be able to print photographs and retain the desired quality.

7. Image Requirements

The maximum images size that can be imported is 10 MB (10,240 KB). We recommend the following images formats: .JPG, .PNG. Low resolution images may print poorly especially when enlarged. We recommend at least 150 DPI (dots per inch), however for specific products 300 DPI is advised for desired quality.

8. What sort of paper will my photos be printed on?

ArtsCow uses Fujicolor Crystal Archive Paper and Fuji chemicals to ensure the prints stay beautiful over time. You can cherish your moments on Fujicolor Crystal Archive Type One Paper for High-quality, long-lasting prints from your digital image files. Fujicolor Crystal Archive Paper offers:

- Prints that stay beautiful over time
- Advanced Fujicolor Crystal Archive Technologies resist fading for generations
- Vivid color reproduction
- More brilliant whites, clear, sharpness and detailed highlights
- Deeper reds clearer yellows more natural skin tones lifelike texture

9. I am missing an item from my order or have received an incorrect item.

A missing or incorrect item in an order is an extremely rare problem for us. However, if you have an error in the order that you have received please contact us and we will rectify the situation. When contacting us please be sure to specify your order number and details of what is missing or incorrect.

10. Why don't you guarantee to store my photos forever?

We always take special care with your photos and store them on fault-tolerant computer systems. However, our photo storage is a free service and offered on a best efforts basis. We are not a guaranteed archive site and therefore you should always keep your own copies of images that are important to you. Also, if you have not accessed your account for a long time then we reserve the right to remove your photos.

11. Can I track and trace my order?

There is no tracking available for the regular airmail shipping. However, if you wish to receive the item quicker and/or would like to trace the delivery progress we suggest you choose your shipping method using FedEx. You may track it using the links provided in your order detail. It may take up to 24 hours for your tracking information to be posted on the FedEx website.

12. Where can I find a price list of your services?

ArtsCow offers door-to-door delivery of digital photo prints at very competitive prices. Have your digital prints delivered to most in the world. View our Price List for more details.

13. Does ArtsCow charge any registration fee?

ArtsCow does not charge any registration fee. You only have to payment when you check out an order.

14. What currency is accepted?

All prices are shown in U.S. Dollars. However, as ArtsCow.com is a Hong Kong based company, all credited card transactions will be made using Hong Kong Dollar (HKD), which will then be converted to your local currency by your bank or credit card company. In addition to the exchange rate, you may be charged foreign conversion charges and fees (less than 3% usually), which may increase the overall cost of your purchase. We advise you to check with your bank or credit card company for any foreign conversion charges.

15. Where is my order?

Firstly, check to see if your order has been processed. To check your order history, sign in to your ArtsCow account and click "My Account"/Order history/. If your order is marked "complete", then please allow the appropriate number of days for your order to arrive: Regular Airmail Shipping Service can take up to 7-12 working days to arrive. Orders shipped using FedEx will delivered around 2-4 working days.

16. What is ArtsCow's copyright policy?

Per our terms and conditions, you may not submit to ArtsCow any material that could infringe rights of privacy, publicity or copyrights without the permission of the owner of these rights and the persons (or their parents or legal guardians, where applicable) who are shown in the material.

For more details on our terms and conditions, please refer to: privacy@ArtsCow.com

17. I cannot receive emails from you. Why is this?

Apart from your inbox, please check your junk/spam mail folder. Some emails may go directly into your junk/spam folder as your email provider does not recognize the domain it has been sent from. We advise you to add no-reply@artscow.com to your email contacts to ensure emails go directly to your inbox folder.

AOL® Webmail Users:

1. Click into the email message
2. Click on 'More Details' at the top of your email message.
3. Hover mouse over the From address.
4. The email address will be filled in the email field in the "Add Contact" pop-up box.
5. Add additional contact information.
6. Click on 'Add Contact'.
7. Our email address will be added into your address book.

If the problems still persist, contact AOL Support.

Yahoo® Users:

1. Click into the email message.
2. Click on 'Add' icon next to "From address".
3. The email address will be filled in the email field in the "Add Contact" pop-up box.
4. Add additional contact information.
5. Click 'Save'.
6. Our email address will be saved in your address book.

If the problems persist, contact Yahoo Support.

Window Live Hotmail® Users:

1. Click into the email message.
2. Click on 'Mark as safe' at the top of the message.
3. Our email address will be saved in your Safe senders list.

If the problems persist, Window Live Hotmail Support.

Google Mail® Users:

1. Click into the email message.
2. Click on the down arrow next to 'Reply' on top right of the message.
3. From drop down menu click on 'Add to Contact List'.
4. Our email address will be saved in your contacts list.

If the problems still persist, Google Support.

EarthLink® Users:

1. Click into email message.
2. Click your mailbox's "Message" menu and click "Add Senders" to your Address Book.
3. Your email message will be saved to your address book.

If the problems still persist, contact EarthLink Support.

Microsoft Outlook 2003/2007® Users:

1. Click into email message.
2. Click on 'Actions' from the menu bar.
3. Go into 'Junk E-mail' from drop down menu.
4. Click on 'Add Sender to Safe Senders List'.
5. Our email address will be saved to your Safe senders list.
6. Click on 'Junk E-mail' from drop down menu.

If the problems persist, contact Outlook Support.

AOL® Users:

1. Click into email message.
2. Click on the "Add Address" icon.
3. Our email address will be shown in the name and email field in the "Add Contact" pop-up box. Check the information is correct.
4. Click the Save button.
5. Our email message will be saved in your address book.

If the problems persist, contact AOL Support.

18. What is the grey area (bleed area) within the Silverlight design software?

Please extend your picture and fill the bleed area (grey area) COMPLETELY. Leaving the bleed area unfilled or semi-filled will result in undesired marginal white gap, and bleed area may be trimmed off in the final product. You are strongly advised to completely fill the bleed area with non-essential elements of your photo. Take your own risk if you do not fill the bleed area COMPLETELY.

19. I've lost my photo files on my computer that I have uploaded onto ArtsCow. Can I download the originals from here?

Yes you can. Go into My Album and select the folder which you want to download the photos from. Once you have chosen the folder, you can tick the photo files you require and click on the Download button on the top right hand corner.

Within, you will find your outstanding credit balance, of which you require 1 credit to download each file. You may purchase download credits for $0.1 each. To start download, click on the Download button at the top of the page. The original photos will be downloaded to your hard drive.