FAQ
Frequently Asked Questions and Support
1. How many images can I store?
You can upload an unlimited amount of images for editing, printing, and sharing.
2. Do we shipping to other countries?
Yes, we do shipping to worldwide. Shipment normally take 6-12 working days for arrival.
*Delivery dates are not guaranteed and may include extra transit time because of unforeseen delays. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time.
3. Is it secure to use my credit card number on the Internet or through Paypal?
When you order from us you can feel safe and secure. We do not save any card numbers or PayPal details in our system. All card numbers and PayPal details are sent directly to the payment processing service. All numbers are sent through a SSL (Secure Socket Layer) secured server. SSL is the premier cipher code technology of today and is used for online transactions throughout the world.
4. Can I change my order after it has been placed?
First of all, always make sure you check over all details in your orders throughly to make sure that what you are ordering is correct.
If you decide you want to change something after you've added your orders to your shopping cart, but before you check out, there is no problem. Simply click to edit the item in your cart, and you'll be able to make any changes you want.
Once you've completed your order, our automated manufacturing process immediately schedules your order for production. Because we strive to deliver high-quality ordering to all our customers as quickly as possible, we are unable to accept changes to an order after an order has been placed.
5. Is there a setup fee?
No setup fee is required to order from Artscow.com! Simply create an account and you're ready to order!
No setup fee is required for any of our personalized products. There are no hidden charges. You pay for all the personalized products you want, plus the applicable shipping charge. That's all.
6. What does file size or image resolution mean?
Each digital image has a certain resolution, impacted by the number of pixels (i.e., the number of dots) within that image. More pixels means a higher resolution, which in turn means more detail and clarity on either your computer monitor or on the prints that you order. Also, the higher the resolution of the image uploaded, the larger you will be able to print photographs and retain the desired quality.
7. Image Requirements
The maximum images size that can be imported is 10 MB (10,240 KB).
We recommend the following images formats: .JPG, .PNG.
Low resolution images may print poorly especially when enlarged. We recommend at least 200 DPI (dots per inch).
8. What sort of paper will my photos be printed on?
Artscow use Fujicolor crystal Archive Paper and Fuji chemicals at the moment because the prints stay beautiful over time. You can cherish your moments on fujicolor Crystal Archive Type One Paper for High-quality, long-lasting prints from your digital image files. Fujicolor Crystal Archive Paper offers:
Prints that Stay beautiful over time
Advanced Fujicolor Crystal Archive Technologies Resist Fading for Generations
Vivid Color Reproduction
More Brilliant Whites, Clear, Sharpness and Detailed Highlights
Deeper Reds Clearer Yellows More Natural Skin Tones Lifelike Texture
9. I am missing an item from my order or have received an incorrect item.
A missing or incorrect item in an order is an extremely rare problem for us. However, if you have an error in the order that you have received please contact us and we will remedy the situation. When contacting us please be sure to specify your order number and details of what is missing or incorrect.
10. Why don't you guarantee to store my photos forever?
We always take special care with your photos and store them on fault-tolerant computer systems. However, our photo storage is a free service and offered on a best efforts basis. We are not a guaranteed archive site and therefore you should always keep your own copies of images that are important to you. Also, if you have not accessed your account for a long time then we reserve the right to remove your photos.
11. Can I track and trace my order?
There is no tracking available for the USPS shipping but if you are in rush and treat it's very important to receive it then we suggest you can choose your shipping method by using Fedex. You may track it using the links provided in your order detail. It may take up to 24 hours for your tracking information to be posted on the FedEx website.
12.Where can I find a price list of your services?
ArtsCow offers door delivery, of digital photo prints, at very competitive prices. Have prints of your digital delivered to most of the countries in the world. View our Price List for more details.
13. Does ArtsCow charge any registration fee?
ArtsCow does not charge any registration fee. You only have to payment when you check out an order.
14. What currency is accepted? What would happen if I am outside USA?
All prices are in U.S. Dollars. When you buy in U.S. Dollars (USD) at ArtsCow.com with a credit card, the payment is converted from USD to your local currency by your bank or credit card company. In addition to the exchange rate, you may be charged foreign conversion charges and fees (less than 3% usually), which may increase the overall cost of your purchase.
15. Where is my order?
Firstly, check to see if your order has been processed. *To check your order history, sign in to your ArtsCow account and click "My Account"/Order history/ If your order is marked "complete", then please allow the appropriate number of days for your order to arrive: Standard Flat Rate Shipping Service can take up to 8-12 working days to arrive (up to 15 during holiday periods) . Orders shipped using Fedex will delivered around 4-5 working days.
16. What is ArtsCow's copyright policy?
Per our terms and conditions, you may not submit to ArtsCow any material that could infringe rights of privacy, publicity or copyrights without the permission of the owner of these rights and the persons (or their parents or legal guardians, where applicable) who are shown in the material.
For more details on our terms and conditions, please refer to:
privacy@ArtsCow.com
