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Design Ordering Payment Shipping & Returns




Image Size & Template

You can find out the recommended image sizes and templates here.



Printing Bleed Area

Please extend your picture and fill the bleed area (grey area) COMPLETELY. Leaving the bleed area unfilled or semi-filled will result in undesired marginal white gap, and bleed area may be trimmed off in the final product. You are strongly advised to completely fill the bleed area with non-essential elements of your photo. Take your own risk if you do not fill the bleed area COMPLETELY.



Image Requirements
  • The maximum images size that can be imported is 10 MB (10,240 KB).
  • We recommend the following images formats: .JPG, .PNG.
  • We suggest you make the image that you are importing the same size that you'll use on your design.
  • Poor printing quality may result from enlarged and/or low resolution images. We recommend using at least 150 DPI (dots per inch).


Satisfaction Guarantee

Shopping from ArtsCow.com is knowing that your order is insured by a 100% Satisfaction Guarantee. Please refer to our Return Policy for details



Cancel or Modify an Order

If you need to cancel or modify your order, contact our customer service. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.

Please keep in mind, if your order has been started processing already, you cannot cancel or modify it.



Check Order Status

If you want to check the status of your order(s), you can login and visit the Order History page. All handling status will be shown here regarding your order(s).

If your order has been shipped via FedEx, you may track it using links provided in your order detail. It may take up to 24 hours for your tracking information to be posted on the FedEx website.



Secure Ordering

Your financial payment information is our first priority at ArtsCow.com, we use Paypal to collect your payments. PayPal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, our payments are sent without sharing financial information. In fact, PayPal never shares your financial information with or sells it to merchants.

Your sensitive financial information is securely stored on Paypal servers. When you use PayPal / Credit Card to pay online, you provide only your PayPal email address, or your credit card information, this information will be stored on Paypal server only. The merchants/retailers receive payment from PayPal without ever seeing your financial information.

For more security please visit Paypal Security Center, here you'll find powerful fraud-fighting tips, tools and technology.

If you have any questions about the safety and security of your personal information, please feel free to e-mail us.



Credit Card AuthFailed/ Declined

The bank does not give specific reasons why cards are AuthFailed or Declined. However, there are several common reasons why a credit card may be declined. They are:

  • Invalid CCV - On the back of the card, normally near the signature is several numbers. Your card Verification number CCV is the last three numbers.
  • Incorrect expiry date.
  • Card is overdrawn.
  • It may have an overseas or internet block on the card. (Contact your issuing bank to find out.)
  • May exceed cards single transaction limit.

Alternatively, in ArtsCow.com, you can use Paypal to checkout, and pay with your credit card. You can pay by Paypal without a Paypal account. For most AuthFailed or Bank Declined cases, after you change to pay by Paypal Payment, problems can be solved. Here is the Flash Video Demo, teaching you how to checkout by Paypal with your credit card, without having a Paypal account.



Payment Options

ArtsCow.com accepts credit cards and Paypal as payment. PayPal is the world's trusted way to pay and get paid online We accept Paypal payments, Visa, MasterCard, Discover and American Express via Paypal payment system. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.



Coupons & Discounts

Sometimes, we will offer coupon or discount codes for use on ArtsCow.com purchases. Follow these steps to redeem your coupon. Add items to your cart and proceed to checkout. On the Payment page, enter your coupon exactly as it appears in the box that says "Coupon Code", then click "Apply." If your discount qualifies, it will display the discount amount.



What is CVC number?

For security purposes, CVC number (the 3 digits security code of your credit card) will be required during payment. CVC number is found on the backside of the credit card. It's the last 3 digits placed after the credit card number.



Order Processing Time & Transit Time

Shipping Method Standard Order Processing Time Transit Time
Standard Flat Rate Shipping Service 2-4 business days 7-12 business days
FedEx Shipping Service 2-4 business days 2-4 business days


Product Order Processing Time
Photo Books & Calendars 5-9 business days
Smartphone Cases 4-6 business days
Photo Bags 3-5 business days
Umbrellas 3-5 business days
T-Shirts 4-6 business days
Fleece Blankets 4-6 business days


Other products may require longer production times depending on the demand of the item and production capacity at the time of sale. For multiple item orders, processing time will be longer. We advise you to contact our Customer Service team for a more precise date. Delivery dates are not guaranteed and may include extra transit time because of unforeseen delays. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time.



Returns & Exchanges

ArtsCow.com offers 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us and fill in a Return Form, and we will instruct you on how to send the item(s) back. Please keep in mind, shipping charges are not refundable.

For more details, please refer to our Return Policy.



Customs Taxes and Duties

You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from ArtsCow.com, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the goods.